The system of asking for feedback is an idealistic one.
People and organizations love to request feedback because it could improve their characters/services,
but more importantly i have gradually come to discover,
it makes them look good simply because the act of asking for feedback makes them look sincere in their dealings.
Unfortunately i do not like giving feedback.
I would if it really helps things.
But when you ask for feedback,
and i give you one,
and you end up being defensive and almost chide me for providing the feedback,
it makes me wonder what is the point.
Also it makes me lose respect for your organization.
You obviously are not interested.
Worse,
you completely miss the point and go round in circles about something else.
Recently i got told off by the conductor on the train for not buying a train ticket.
I attempted to buy one off him.
Firstly, the station i was at did not sell the tickets till 9am, even though they were open at 5.30am.
Secondly, i have seen people getting their tickets from the train conductors on the train and no one gets yelled at.
Lastly, i have bought a ticket from another conductor the day before and i had asked him about the tickets, and he said i could get my tickets from the conductors on the train.
So when i got yelled at by this conductor at 5.45am in the morning,
i was obviously very confused and annoyed.
He implied i was trying to evade my fare, which is very insulting.
Also i should add that the conductor comes through the carriages every time,
and the only way i could possibly evade my fare is to jump out of the carriage.
And why would i possibly do that?
My life is not worth just AUD$12.60.
And naturally i got upset.
I let him do his yelling,
and when i reached the hospital,
i was still aggravated enough to send an email to the train organization.
I was really coherent and i was not mean in the email at all.
In fact i did state that perhaps that bald conductor may be right and i had to pay my fare before boarding the train,
but they need to be aware that the other train conductors (which is plenty) are encouraging people to buy their tickets on board,
and for a new country train travellar like me,
being accused of evading my fare and getting yelled at in public is not very funny at all.
I even offered solutions just to indicate that i am not upset because this conductor yelled at me but i am frustrated because their regulations were not clearly stated – that they should adopt more sign-posting and ensure that all their conductors are sticking to the same regulations.
I got an email a week later.
It did not say anything about the other conductors or their lack of sign-posting.
Instead it just sung praises of that rude conductor and berate me for breaking the regulation,
which dude,
is really not the issue i am talking about, am i??
This is the email i got:
Thank you for your feedback expressing concern that the conductor of a XXX train from XXX took issue with you for not having first purchased a ticket prior to boarding the service at XXX Station.
I am writing to advise that is an offence under the Transport Act for a passenger to board a train at a staffed station without first purchasing a ticket. Passengers who fail to purchase tickets at staffed stations prior to travel may be issued with an Infringement Notice for fare evasion. Running late for a train is not considered a valid excuse.
Passengers who board at a staffed location without first obtaining a ticket will only be sold a single journey ticket. This is to encourage passengers to obtain their tickets before boarding and to minimise the incidence of fare evasion.
On train ticket sales are only for those passengers boarding at unstaffed stations or, for those passengers who wish to upgrade from economy to First Class travel. The conductor on the train was correct in advising you of your responsibilities regarding the purchase of tickets prior to travel.
Thank you for taking the time to contact us advising of your concerns. I trust the above clarifies matters for you.
This person was assuming i was running late or i was trying to evade my fare or whatever.
The conductor never asked which station i boarded the train from or whether the ticket office was open or not.
And certainly the issue here is not about the conductor,
but the lack of sign-posting and the behaviour of other conductors who confuse new passengers like me.
So people are still going to get yelled at even though it can be through no fault of theirs.
See why i hate giving feedback?
People just do not acknowledge their mistakes.
This is a disgrace.
Anyway this is not the first time i have seen such a response.
It is just very disappointing.
From now on i will just keep my mouth shut.
As long as it ain’t my character or my organization we are talking about,
the others can do what they like.
It is their future.
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